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Smoky Mountain Knife Works Reviews

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Overall Rating

4.5
2 Reviews
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About Smoky Mountain Knife Works

Smkw.com is a platform that offers a variety of products and services. The website specializes in knives and related accessories and maintenance supplies. They also offer a range of cooking products, including cookware, gadgets, kitchen knives, and outdoor cooking equipment.

In terms of services, Smkw.com provides customer service from Monday to Saturday via phone or email to answer any questions about orders. Most orders are shipped via FedEx within 1 business day of receipt. The standard shipping method is determined by weight.

They also have a 100% satisfaction guarantee policy. Customers can return merchandise in its original unused, unsharpened condition and packaging within 30 days of purchase for any reason. However, original shipping and return shipping costs are not refunded. After 30 days, all returns are subject to a 20% restocking fee. Damaged or defective merchandise may be returned 30 days from the date of purchase, subject to the manufacturer's warranty. Merchandise is not eligible for return due to normal wear and tear, or damage caused by abuse, misuse, or neglect. Ammo is non-returnable.

For returns, customers are advised to call the customer service for a return authorization number to expedite the return. The order includes an invoice and a return form, which includes complete instructions.

Please note that this information is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official website or contact their customer service directly.

Smoky Mountain Knife Works Pros & Cons

Pros of smkw.com:

  • Wide Product Range: Offers a variety of knives and related accessories from major brands.
  • Competitive Prices: Prices are highly competitive, with items like the CRKT Soldotna Micarta Handle Fixed Blade Russ Kommer Design priced at $200.00.
  • Sales and Discounts: Regular sales and discounts, such as the Brian Brown Raptor Folding knife Arctic Storm SMKW Exclusive on sale for $269.99.
  • Price Match Policy: Matches prices on "in stock" products from other online stores.
  • Fast Shipping: Most orders ship next business day, and orders over $75 ship free.
  • Sezzle Payment Option: Allows for payment splitting into four installments for orders over $100.
  • Customer Service: Some customers have reported excellent customer service, with one reviewer noting they were treated with respect and received excellent service.

Cons of smkw.com:

  • Mixed Customer Reviews: The website has a 3.4-star rating from 17 reviews, indicating mixed customer satisfaction.
  • Quality Control Issues: Some customers have reported receiving defective or incorrectly described items, such as the Case XX Tiny Trapper being significantly smaller than expected.
  • Customer Service Complaints: Some customers have experienced poor customer service, including rude representatives and difficulty with returns.
  • Return Policy Issues: Returns can be a hassle, with some customers reporting difficulties in getting refunds for defective items.

Important Notes:

  • The return policy allows for returns within 30 days, but return shipping costs may not always be covered by the company.
  • Payment methods include credit cards (Visa, MasterCard, Discover, American Express), debit cards, and Sezzle for orders over $100.

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Smoky Mountain Knife Works Customer Reviews (2)

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Vanessa Theiss
Vanessa Theiss
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Feb 4, 2023
Ava Buckley
Ava Buckley
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Feb 3, 2023

Smoky Mountain Knife Works Customer’s Q&A

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Smoky Mountain Knife Works Features and Benefits

Key Features and Benefits of Smoky Mountain Knife Works (SMKW):

  • Wide Selection: SMKW offers a vast collection of knives, outdoor equipment, and tactical gear, including museum-quality cutlery memorabilia and artifacts.
  • Discounts and Promotions:
    • Sign-up Bonus: Receive a 10% discount code for your next order when you sign up for the email newsletter or text program.
    • Flash Sales: Daily deals with savings of 20% to 60% on limited-time knife offers, updated every 24 hours at 9 a.m. EST.
    • Clearance Deals: Daily additions and removals of clearance products across all site categories, including knives, ammo, apparel, and accessories.
  • Free Shipping:
    • Threshold-Based: Free shipping on orders over $75 within the lower 48 states; a fee applies for orders below this threshold.
    • Expedited Options: Additional shipping options available, including regional delivery notices.
  • Exclusive Offers:
    • Social Media Promotions: Access to exclusive promo codes and offers by following SMKW on social media platforms like Facebook and Twitter.
    • Price Match Guarantee: SMKW will match the price of any knife with a matching product number if a lower price is found on a competing site.
  • Educational Resources:
    • Knife Knowledge: Detailed articles on knife features, blade finishes, and the anatomy of a pocket knife to enhance customer knowledge.
  • Customer Support:
    • Request a Price Match: Easy process to request a price match if a lower price is found on a competing site.
    • Request a Free Catalog: Option to request a free print catalog or browse the digital catalog for new arrivals and monthly specials.

Smoky Mountain Knife Works Pricing

Smoky Mountain Knife Works (SMKW) offers competitive pricing with several promotions and policies:

  • Price Match Policy: SMKW will match prices on "in stock" products from other online stores if both items share the same Item Number or Manufacturer Part Number.
  • Specials: They have exclusive deals like the Bear & Son Cutlery, Inc. Bear & Son Beer-Tender Pilsner Barlow Yellow Smooth Bone Folding Knife, now priced at $38.99.
  • Free Shipping: Free shipping is available on most orders of $75 or more, excluding ammo, flammables, and only applicable to the 48 contiguous US states.
  • Product Pricing: SMKW offers a variety of knives, including automatic and folding knives, with prices starting from $75 for multi-tools and $125 for sharpeners.

For the most current and detailed pricing information, visit their website at smkw.com.

What payment methods does Smkw.com accept?

Smkw.com accepts Sezzle as a payment method for orders of $100 or more. Sezzle splits your purchase into four payments that are automatically charged to the card you use to create your account. 25% of the total amount is due at the time of purchase. Every two weeks, another 25% is due. Sezzle automates the remaining payments through whichever payment method is on file. Please note that Sezzle is only available for website orders and not in-store purchases. If your order is less than $100, the available payment methods are not specified on the website. It's recommended to check the website or contact their customer service for more information.

Smoky Mountain Knife Works FAQs

FAQ

Smoky Mountain Knife Works Alternatives

Smoky Mountain Knife Works (SMKW) has several competitors in the knife retail market. Here are some of the top alternatives:

  1. OpticsPlanet - Known for its wide range of outdoor gear and knives, with 5 million visits in October 2024.
  2. KnivesAndTools - Specializes in knives and tools, with 372.7K visits in October 2024.
  3. BUDK - A major competitor in the knife retail industry.
  4. Blade HQ - Another prominent competitor in the knife market.
  5. KnifeCenter - A well-known online retailer for knives and related products.
  6. Knife Depot - Offers a variety of knives and outdoor gear.

These alternatives provide similar services and products to SMKW, catering to the needs of knife enthusiasts and outdoor enthusiasts.

FAQ

How long will it take for my order to be processed, shipped and received?

SMKW ships your order as soon as possible. Most orders are shipped within 2 Business Days. During the Holiday Season, shipping times may be briefly delayed. It usually takes three to five business days for in-stock items to reach their destination. If you need to receive your order sooner, you may upgrade your shipping method at an additional cost.
FAQ

Does SMKW ship outside of THE UNITED STATES?

No. They only ship to locations within the United States.
FAQ

Can I upgrade my shipping?

Yes. Make your shipping choice in the checkout process, and additional charges will be automatically added when you place your order.
FAQ

How do I know if my order has been processed?

When you place your order at smkw.com, you will receive an order confirmation which includes your order number. If you provide an e-mail address, you will also receive a confirmation e-mail.
FAQ

What is SMKW'S return policy?

SMKW's return policy allows for returns of merchandise in its original unused, unsharpened condition and packaging within 30 days of purchase, with a 20% restocking fee for returns after 30 days.
FAQ

Smkw.com Return Policy?

At Smkw.com, customers may return most new, unopened items within 30 days of delivery for a full refund. The return shipping costs will also be paid if the return is a result of an error on their part, such as receiving an incorrect or defective item. Customers should expect to receive their refund within four weeks of giving their package to the return shipper. This time period includes the transit time for them to receive the return from the shipper (5 to 10 business days), the time it takes them to process the return once they receive it (3 to 5 business days), and the time it takes the customer's bank to process the refund request (5 to 10 business days).

In terms of their shipping policy, they can ship to virtually any address in the world. However, there are restrictions on some products, and some products cannot be shipped to international destinations. When a customer places an order, they will estimate shipping and delivery dates based on the availability of the items and the shipping options chosen. The shipping rates for many items they sell are weight-based. All weights will be rounded up to the next full pound. Orders with a total weight of more than 12oz. must ship FedEx. Orders under $75 ship for as low as $3.99 based on items and total order weight. Most orders of $75 or more ship absolutely free. Some restrictions apply.

FAQ

About Smkw.com Prices and Cost?

Smoky Mountain Knife Works, also known as SMKW, is one of the oldest and largest knife retailers in the world. The prices and quality of their products are highly competitive. They carry major brands and offer a variety of products. For instance, a CRKT Soldotna Micarta Handle Fixed Blade Russ Kommer Design is priced at $200.00, a Remington 2023 Silver Bullet Edition Deluxe Folding Knife is $199.99, and a Case Vintage Jigged Bone PVD Coated Trapper Folding Knife is $119.99. They also offer sales, such as a Brian Brown Raptor Folding knife Arctic Storm SMKW Exclusive originally priced at $375.00 on sale for $269.99. They have a Price Match Policy where they match prices on "in stock" products from other online stores as long as both items share the same item number or manufacturer part number. They define the "advertised price" as the final total (cost of the product and shipping and handling). Orders under $75 ship for as low as $3.99 based on items and total order weight. Most orders of $75 or more ship absolutely free. They do not drop ship. They are their own distribution center and all of their products are ready to ship. In most cases, all orders ship next business day.

FAQ

About Smkw.com Popular Products and Services?

Smoky Mountain Knife Works (SMKW) is one of the oldest and largest knife retailers in the world, located in the heart of the Great Smoky Mountains. The store offers a wide range of products from major brands and features new arrivals and site busters. The store also has a loyalty program for customers. Some of the popular products include the CRKT Soldotna Micarta Handle Fixed Blade Russ Kommer Design, Remington 2023 Silver Bullet Edition Deluxe Folding Knife, Case Vintage Jigged Bone PVD Coated Trapper Folding Knife, Schrade Genuine Stag Lockback 3.75in Satin Drop Point, Brian Brown Raptor Folding knife Arctic Storm SMKW Exclusive, Rough Ryder Small Stag Skinner Fixed Blade Knife, Rough Ryder Black and Red Micarta Sowbelly Trapper Folding Knife, and Benchmade 9400BK Osborne OTS Automatic Knife Black. The store also offers cooking ware like the Zwilling J.A. Henckels Clad CFX Stainless Steel Ceramic Nonstick 6 qt. Dutch Oven. All products are ready to ship from their state-of-the-art fulfillment center. The store is a destination attraction by itself, with license plates from across the country seen in the parking lot on a summer day. The showroom is an eclectic blend of stocked sale counters, museum-style displays of historic artifacts, trophy heads, and collections of every imaginable style and brand of knives. The company remains a family enterprise with Kevin Pipes' sons, Tyler and Chase, both involved in management.

FAQ

Is PayPal accepted on Smkw.com?

Yes, Smoky Mountain Knife Works does accept PayPal. At the final step of checkout, PayPal will be seen as a payment option. However, please note that some items are restricted from purchase by PayPal. If PayPal does not appear as an option at checkout, it may be because there is a restricted item in the cart.

FAQ

Can I pay with credit card on Smkw.com?

Yes, credit card payments are accepted on Smkw.com. The site accepts Visa, MasterCard, Discover, and American Express. In addition, debit cards that are backed by these credit card companies are also accepted. Please ensure to check the website for the most current payment methods.

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